Refund Policy

Effective Date: August 11, 2026

Thank you for investing in your growth with Fail4ward. Our programs deliver coaching time, community access, and materials immediately, so the terms below apply to all purchases. By booking a session, enrolling in a program, or purchasing a product, you agree to this Refund Policy.

1. Complimentary Consultations

Initial consultations are offered at no cost. No payment is collected, so no refund applies.

2. 1:1 Coaching Sessions & Packages

Single sessions are non-refundable once booked. You may reschedule with at least 24 hours' notice.
Multi-session packages are non-refundable once the first session has been delivered. Before the first session, you may request a refund of the unused balance within 7 days of purchase, less a 10% administrative fee.
No-shows or cancellations with less than 24 hours' notice forfeit that session.

3. The Brotherhood (Membership / Skool Community)

Monthly memberships are non-refundable, but you may cancel anytime to stop future billing. Your access continues through the end of the paid period.
90-day or prepaid terms are non-refundable once the term has begun.

4. Group & Company-Sponsored / B2B Coaching

Governed by the signed engagement agreement or SOW. Deposits are non-refundable. Fees for delivered sessions or completed milestones are non-refundable. Unused, prepaid sessions may be credited or refunded as set out in the agreement.

5. Digital Products, Courses & Downloads

All sales of digital products, downloadable guides, and online courses (including the Confidence Blueprint and any self-guided course) are final and non-refundable due to their immediate-access nature.

6. Events, Workshops & Speaking

Registrations are non-refundable but transferable to another attendee with written notice before the event.

7. Chargebacks

If something isn't right, contact us first at info@fail4ward.com and we'll work to resolve it. Initiating a chargeback or payment dispute without first contacting us is a breach of these terms and may result in loss of access to programs and materials.

8. How to Request a Refund

Email info@fail4ward.com with your name, purchase date, and reason for the request. Approved refunds are issued to the original payment method within 10 business days.

Fail4ward reserves the right to issue discretionary refunds on a case-by-case basis. This policy does not limit any rights you may have under applicable law.